General Terms and Conditions

The website (www.kasteelvangaasbeek.be) is owned and operated by Gaasbeek Castle, a distinct division with its own powers within the Department of Culture, Youth and Media, belonging to the Flemish Community.   Registered office: Avenue du Port 88 box 50, 1000 Brussels  Phone number: +32 (0)2 531 01 30  Email address: kasteelvangaasbeek@vlaanderen.be  Company registration number: 0316.380.841

Terms for online sales

Users must read and accept the terms and conditions of sale before purchasing online tickets (hereinafter e-tickets).

With each online order, the user is expressly asked to confirm acceptance of these terms and conditions. By purchasing an e-ticket, the purchaser is deemed to accept these general terms and conditions of sale, the Gaasbeek Castle visitor regulations, as well as the privacy policy.

Users agree to provide the correct data necessary to complete the order.

If it suspects that mistakes have been made with the order or if ambiguities arise, Gaasbeek Castle reserves the right to reject the order or not to deliver the ordered items immediately.

E-ticketing

Gaasbeek Castle issues e-tickets to visit the castle, the museum garden or for other activities taking place here. The person making the purchase is considered the sole purchaser. Only they are liable to pay, even if the e-tickets are to be issued to third parties.

E-tickets may under no circumstances be resold to third parties, nor transferred to third parties in a commercial relationship.

The person making the purchase through this website hereby accepts the terms and conditions of sale at the time of payment for an order.

Counterfeiting or copying the tickets in any form is prohibited and will be legally prosecuted.

1. Prices

All our prices are in euros. Gaasbeek Castle pays the utmost attention to the correct display of its prices and other data. The purchase of e-tickets is always subject to the price at the time of the order.

2. Placing an order

The e-tickets are booked at the time of accepting your payment.

3. Payment

To complete the purchase, payment is done immediately upon ordering. The following payment options are available online: Bancontact, Visa, Mastercard, American Express and PostePay. Mollie (https://www.mollie.com/be) is the payment institution that controls all online transactions and may or may not confirm them.

4. Delivery and product information

Upon payment, your e-ticket will be sent via email. It can be printed out, or stored on your phone, and produced at the castle's reception desk, where the QR code is scanned.

An e-ticket contains a QR code and is valid only on the date indicated on the ticket and only once. The QR code on each ticket is unique. Making a copy is pointless. Gaasbeek Castle has the right to refuse or - worse - cancel access if there is evidence or serious indications of fraud and/or overdue payments. E-tickets do not incur an additional charge.

When printing e-tickets, make sure you get a clear print-out. The QR code on a poor print-out may not be properly read by the scanner.

5. Refund

E-tickets are non-refundable.  In accordance with Article VI.53, 12° of the Code of Economic Law, no right of withdrawal applies after payment.

6. Cancellation and modification conditions

An e-ticket cannot be changed, exchanged or cancelled by the user once it has been sold. Once e-tickets have been received, no discounts will be granted.

7. Amendments

If Gaasbeek Castle or the Museum Garden changes or cancels the content or date of an exhibition, permanent collection presentation, performance or other public activity, the museum will decide whether e-tickets can be refunded or exchanged and under what conditions.  The customer will be notified in a timely manner by the museum.

8. Order follow-up

For information about your order, please contact us by email at bezoek.gaasbeek@vlaanderen.be or call +32 (0)2 531 01 30 (during office hours).

9. Complaints

We welcome all your feedback, suggestions and complaints. As a visitor, you can communicate any complaints or suggestions you may have in writing, using the complaint form, which is available from the reception desk in the entrance building or in the castle. Complaints can also be submitted via email to kasteelvangaasbeek@vlaanderen.be for the attention of the Communications Manager.

»     Written notice of receipt, either by letter or email, will be issued no later than ten calendar days after submission of such form.

»     Upon receipt of a complaint, the complaint handler has 45 calendar days to address the complaint. Please note that anonymous complaints cannot be handled.

Intellectual property rights

The content and structure of this website, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Gaasbeek Castle or entitled third parties. The website is the property of Gaasbeek Castle, Kasteelstraat 40, B-1750 Lennik (Gaasbeek).

Limit on liability

Gaasbeek Castle goes to great lengths to ensure that the information made available through the website is complete, correct, accurate and updated. However, Gaasbeek Castle cannot be held liable for direct or indirect damages resulting from the use of the information on this site.

Should you find any inaccuracies in the information made available through this site, please contact Gaasbeek Castle at kasteelvangaasbeek@vlaanderen.be. The content of the website may be changed or supplemented without notice or notification.

Gaasbeek Castle gives no guarantees for the proper functioning of the website and cannot be held liable in any way for its malfunctioning or temporary unavailability, or indeed, for any form of direct or indirect damage that would result from accessing or using the website.

The website contains hyperlinks to other websites and references to other sources of information. Gaasbeek Castle offers no guarantee as to the quality or completeness of this information. The mere fact that these links are displayed on our website does not imply cooperation between Gaasbeek Castle and the operators of these sites. Gaasbeek Castle therefore accepts no liability for any damage that might result from consulting information contained on other websites or other sources of information to which the Gaasbeek Castle website refers.

Amendment of terms and conditions

These terms and conditions are subject to change by Gaasbeek Castle. In case of change, the new terms and conditions shall be effective immediately upon their publication on the Gaasbeek Castle website.

Applicable law and competent courts

Belgian law shall prevail, with the exception of the provisions of international private law on applicable law.

Only the courts of Brussels have jurisdiction in legal disputes, unless a mandatory legal provision expressly designates another court as competent.

Consumers can also turn to the Online Dispute Resolution platform with respect to the online purchase of e-tickets.

Contact  Gaasbeek Castle  Kasteelstraat 40  B-1750 Lennik (Gaasbeek)   T. +32 (0)2 531 01 30  Entrepreneur number: 0316.380.841

Terms and Conditions Version - Castle of Gaasbeek published 27/06/2023.